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Terms Conditions That Govern Your pgs500 Account

Every account on pgs500 operates under these terms — they set out your rights, our obligations, and how wallet transactions via DANA, OVO, and GoPay are handled. Access to pgs500 is subject to local law and is available only in eligible regions where permitted.

Account eligibility requirementsDANA, OVO, GoPay wallet rulesDeposit and withdrawal conditionsAccount suspension termsJurisdiction-dependent access

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What These Terms Cover and How They Apply

pgs500 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with pgs500, you confirm that you have read and accepted these terms in full. They apply to every session, every wallet transaction, and every interaction with our support team. Your account is personal — you cannot transfer it, share credentials, or operate

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more than one account under the same identity. Funding your account through DANA, OVO, or GoPay is subject to the transaction conditions set by both pgs500 and the wallet provider; when a conflict arises, these terms take precedence on our side. Withdrawals follow a verification path:
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your registered wallet must match the account name, and any mismatch pauses the process until our team resolves it. We reserve the right to update these terms; we will notify you through your registered contact before changes take effect. Continued use of your account after notification
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counts as acceptance of the revised terms. If you are accessing from a region where online wagering is restricted under local law, these terms do not override that restriction — eligibility always depends on the rules where you are located. Players in Bandung and across Indonesia
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should check local regulations before proceeding.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a dispute about a wallet transaction or account action, our support team handles terms-related queries directly. Reach out through the channels below and reference your account ID so we can pull the right transaction record without delay.

Live Chat Use the live chat window inside your account dashboard to raise a terms query. Quote your account ID and the specific clause or transaction in question for a faster response.

Email Support Send a written terms dispute or clarification request to our support email. Include your registered wallet type — DANA, OVO, or GoPay — and the date of the transaction involved.

Help Centre Our help centre carries a dedicated terms section with plain-language explanations of key clauses. Search by topic — account suspension, withdrawal holds, or wallet mismatch — to find the relevant rule.

HOW WE HANDLE POLICY

Account Security and Data Practices Under These Terms

These terms are not just about what you can and cannot do — they also spell out what we do on our side to keep your account secure and your data handled correctly. Here is how each area works in practice.

Account Security Each login uses OTP verification sent to your registered mobile number. If unusual access is detected, we suspend the session and notify you before any wallet action is processed.

Data Retention We retain account and transaction records for the period required by our operational obligations. You can request a summary of your stored data by contacting support with your account ID.

Cookies and Session Data Our platform uses session cookies to maintain your lobby state across slots, live casino, and sportsbook tabs. You can manage cookie preferences in your browser; disabling them may affect account functionality.

Requesting Term Changes If you believe a term has been applied incorrectly to your account — such as a wallet hold on your DANA or OVO withdrawal — submit a formal review request through live chat with the transaction reference.

Frequently Asked Questions About These Terms

These are the questions we hear most often about our terms. Each answer points to the specific rule involved so you can find the full clause in the document if needed.

No. Your deposit wallet must be registered in the same name as your pgs500 account. A name mismatch on DANA, OVO, or GoPay will trigger a hold until identity is verified by our team.

We may suspend or close the account depending on the nature of the breach. Any pending withdrawal tied to a verified wallet at the time of suspension is reviewed separately before a final decision.

We send a notification to your registered contact before any update takes effect. Logging into your account after that notification and continuing to use it counts as acceptance of the revised terms.

Access depends on local law and is available only where local regulations permit online wagering. It is your responsibility to confirm eligibility based on the rules in your specific region.

Contact support via live chat or email with your account ID, the wallet type used — DANA, OVO, or GoPay — the transaction date, and the specific clause you believe was applied incorrectly.

Yes. Submit a data summary request through our support email or live chat. Include your account ID and we will compile the relevant records and respond within our standard processing window.

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