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How pgs500 Handles Your Personal Information

Your account data — from your registered details to the wallet you use for deposits via DANA, OVO, or GoPay — is handled with clear, specific protections that this policy sets out.

Data collected only as neededWallet details protected at transferAccount access secured with OTPNo data sold to third partiesContact us to review your records
pgs500 How pgs500 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies, Retention and Account Security

Security around your account data is applied at multiple layers — from the moment you enter your OTP at login to how your DANA or OVO wallet reference is stored after a transaction clears. Players in Bandung accessing the lobby on mobile go through the same encrypted session handling as desktop sessions. Here is how each part of the data lifecycle works on this platform.

Account Security and OTP

Every login is verified through a one-time password sent to your registered mobile number. This prevents unauthorised access even if your password is compromised by someone else.

Cookie Use and Session Data

Cookies keep your lobby session active and remember your preferred language and last-visited game section. You can manage cookie preferences through your browser settings at any time.

Data Retention Periods

Transaction records — including wallet transfers via GoPay and bank references — are retained for as long as required by applicable regulations, after which they are securely deleted or anonymised.

Requesting Changes to Your Data

To update, correct or request deletion of personal data we hold, contact support via live chat or the account help form. We will confirm the action taken in writing.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about what data we hold on your account, want to correct a detail, or need to raise a concern about how your information has been handled, our support team is here to help. Reaching us through live chat or email is the clearest path — have your registered mobile number ready so we can locate your account and respond accurately.

Team online

Live Chat

Start a live chat session from any page in your account dashboard. Have your registered mobile number ready for quick identity confirmation.

Email Support

Send your privacy request to our support email address listed in the account help section. We aim to acknowledge within one business day.

Account Help Centre

The help centre in your account settings includes a dedicated data and privacy request form. Fill it in and our team will follow up directly.

Common Questions About Your Privacy on pgs500

These are the questions we hear most often about how personal data is handled, stored, and accessed on this platform. If your question is not covered here, the support channels listed above are the next step.

We collect your name, mobile number, and e-wallet account identifier — such as your DANA or OVO number — along with device and session data needed to operate your account securely.

We do not sell your personal data. Data is shared only with payment processors like GoPay or OVO where needed to complete your transaction, and with service partners under strict confidentiality terms.

Transaction records are kept for as long as applicable regulations in your jurisdiction require. After that period, data is either deleted or anonymised so it can no longer be linked to your account.

Yes. Submit a data access request through the help form in your account settings or via live chat. Have your registered mobile number ready so we can locate your records accurately.

Contact our support team through live chat or email and submit a deletion request. We will confirm what can be removed and what must be retained under applicable legal obligations before acting.

Wallet identifiers used in deposits and withdrawals are encrypted in transit and at rest. We store only the reference needed to process or verify a transaction, not your full wallet login credentials.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.