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What You Need to Know Before You Play

Every account on pgs500 is subject to the terms set out on this page — covering how we operate, what you agree to when you join, and how eligibility is determined based on local law and the region you access from.

Jurisdiction-dependent accessAccount eligibility conditionsDANA, OVO, GoPay payment termsPolicy update notificationsAccount suspension conditions
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pgs500 What You Need to Know Before You Play
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account Security

Your account data is stored and processed in accordance with the privacy practices described below. We apply SSL encryption across all account pages, wallet connection flows, and transaction records. We do not share personal account data with third parties except where required for wallet verification — for example, confirming that a DANA or GoPay transfer originated from the account holder on record. You can request a copy of your stored account data by contacting our support desk.

Data Retention Policy

Account and transaction records are retained for the period required under applicable regulations. You may request deletion of non-essential data by submitting a written request through our email support channel.

Cookie Use

We use session cookies to keep your account active while browsing the lobby and functional cookies to remember your preferred payment method — DANA, OVO, or GoPay. No marketing cookies are placed without consent.

Identity Verification

Before your first withdrawal is processed, we verify that the wallet used — DANA, OVO, or GoPay — is registered to the same name as your pgs500 account. This step protects both parties.

Policy Change Notifications

When legal terms are updated, we notify active account holders via the email address on file. We recommend keeping your contact details current to receive these updates without delay.

LEGAL CONTACT PATHS

Reach Us on Policy and Account Questions

If you have a question about how a specific term applies to your account, or if you need to dispute a transaction made via OVO, DANA, or GoPay, our support team handles legal and policy queries through the channels below. Response times vary by channel and query complexity — account-related legal requests may take longer to resolve than standard deposit questions.

Team online

Live Chat Support

Start a live chat session directly from the pgs500 lobby. Policy queries and account disputes are handled here during active support hours.

Email Policy Desk

Send detailed legal or account eligibility queries by email. Include your registered account name and the wallet method you used — DANA, OVO, or GoPay — for faster handling.

Account Help Centre

The in-platform help centre contains answers to common policy questions, wallet verification steps, and the conditions under which accounts may be reviewed or restricted.

Common Legal Questions from Our Users

Below are the questions we receive most often about account terms, eligibility, data rights, and what happens when a policy issue arises. If your question is not covered here, the email policy desk is the right channel for detailed responses.

Access depends on whether online wagering is permitted under local law in your region. We do not confirm legality for specific locations — you are responsible for checking your own eligibility before opening an account.

Accounts found in breach — such as duplicate registrations or mismatched wallet details — may be suspended. Any funds held are subject to review, and release is not automatic while a breach investigation is open.

Yes. Send a written deletion request to our email support desk, including your account name and the wallet method linked to your account. We process data removal requests in line with applicable data retention requirements.

We verify wallet identity — DANA, OVO, or GoPay — against the account registration to prevent fraud. A mismatch will delay withdrawal processing until the discrepancy is resolved through our support team.

We send policy update notices to the email address registered on your account. Continued use of the platform after any update is treated as acceptance of the revised terms, so keep your email current.

Our full cookie and privacy practices are accessible via the Account Help Centre inside the platform. Session cookies, functional cookies, and any data-sharing arrangements with wallet providers are documented there.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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