Verifying Your pgs500 Account
Account verification is how we protect your balance from unauthorised access and ensure withdrawals reach the right wallet. It is a one-time process for most accounts. We ask for a government-issued ID and a selfie or photo confirmation — the same documents you would use for any Indonesian e-wallet registration. Upload them through the verification section in your account settings. Once our
team reviews and approves your submission, your withdrawal limit and account standing are both upgraded. Keeping your wallet details and registered name consistent across DANA, OVO or GoPay and your pgs500 profile makes the review faster.
- Go to account verification — Find the verification section inside your account settings. The page lists exactly which documents are needed for your current account level.
- Upload your ID — Submit a clear photo of your government-issued ID — KTP or passport. The image must show your full name, date of birth and photo clearly.
- Confirm wallet ownership — Make sure the name on your DANA, OVO or GoPay account matches your pgs500 profile. Mismatched names are the most common cause of verification delays.
- Approval and upgrade — Our team reviews submissions and notifies you by account message. Approved accounts unlock higher withdrawal thresholds and full cashier access.